Frequently asked questions
Does SwapBox cost anything to use?
No, SwapBox is entirely free for users. The only time SwapBox costs money is when you are late on returning your SwapBox.
What happens if I return my SwapBox late?
If you missed your return date you have two options. Until you have performed one of these options your account will be locked, this means that you cannot receive any new SwapBoxes.
The two options are:
Option 1: You can buy the SwapBox in the SwapBox app, this will also automatically activate your account again.
Option 2: You can return the SwapBox and pay a small late fee of €1 per late SwapBox. After we have received the SwapBoxes your account will automatically be re-activated.
Where can I return my SwapBox?
You can return your SwapBox at any of the affiliated restaurants or drop-off points, an overview can be found here.
I returned my SwapBox but it still shows in my account
It can take up to 24 hours for us to collect your SwapBox from the drop-off point, once we have collected the SwapBox it will be taken from your account. Do not worry, your account will never be blocked if your have returned the SwapBox on time to the drop-off point.
How long can I keep my SwapBox?
: From the moment that the SwapBox leaves the restaurant you will have two weeks to return it to any of the drop-off points.
I have broken or lost my SwapBox, what do I do now?
In the unfortunate event that you either break or lose your SwapBox please contact us and we will help you.
Do I need to clean my SwapBox before returning it?
Yes, we kindly ask you to rinse any food leftovers out of the SwapBox before returning it.
Why do the portion seem different when using SwapBox?
This is not the case, the reason that it may seem this way is because we offer 3 different options that restaurants can use but it could be that this does not align perfectly with their pricing and rationing. For this reason, all restaurants that offer SwapBox have signed a pledge of honour stating that all portions will be the same for SwapBox and disposable options.